At ZikForYou , we are committed to providing quality service and a unique experience through our personalized songs. However, due to the digital and custom nature of our products, some specific rules apply regarding returns and refunds.
Since custom songs are created exclusively from the information provided by the Customer, they cannot be returned after delivery. No physical return is necessary, as all our products are delivered electronically.
Customized products:
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to personalized goods or digital products. By validating your order, you accept this condition and waive the right of withdrawal.
Exceptional reimbursement cases:
A refund can only be considered in the following cases:
In these situations, we invite you to contact our customer service at contact@zikforyou.com to analyze your request.
To ensure your satisfaction, we offer up to 3 free edits to adjust the lyrics of your song. Any additional edit requests may be subject to additional billing.
If you do not receive your song within the expected time frame:
We are committed to resolving any technical issues quickly and efficiently.
For any questions or complaints, our team is available to help you:
We will do our utmost to meet your expectations and offer you an unforgettable experience with ZikForYou. 🎵✨